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Support
How can we help?
Manage billing, get Telegram answers, or send us a note. We’ll take care of it.
Manage or cancel billing
Enter the email from your checkout receipt. We’ll send a secure Stripe link to update your card, see invoices, or cancel.
In Telegram, /stop only unlinks the bot so alerts stop. Your subscription stays active until you cancel billing above (or with /cancel in the bot).
Common questions
Quick answers, the same ones the Telegram bot uses.
How do I cancel my alerts subscription?
I'm linked but haven't gotten any alerts.
What's the difference between /stop and canceling?
How do I update my card or see invoices?
How do I link Telegram after I subscribe?
Can I change my alert areas?
How do I report a checkpoint?
I need more help
How do I contact you?
Contact us
Still stuck? Send a message. We read every one.
Substack alerts
The $5 Substack plan includes real-time Telegram alerts for one county. Here are answers to the usual questions.
How do I get alerts with my Substack plan?
Your $5 Substack plan includes real-time Telegram alerts for one county. On the setup page, enter the email on your Substack account and pick your county. We email you a one-tap link. Tap it and Telegram opens with your alerts on.
I filled out the form but no email came.
Check spam and promotions first. Then make sure you used the email shown at substack.com/account, because that's the only way we can find your subscription. If you upgraded in the last few minutes, wait ten minutes and try again.
I paid in the Substack iPhone app, or someone gifted me a subscription.
Those payments don't reach us automatically. Request access with your Substack email and county. We check Substack and email you a link, usually within a day or two.
I linked Telegram but haven't gotten any alerts.
Alerts only arrive when a checkpoint is announced in your county, and some weeks are quiet. October is usually the slowest month of the year. Send /status to the bot to confirm your alerts are on and see which county you're watching.
How do I change my county, or move alerts to a new phone?
Fill out the setup form again with the new county and tap the new link in your email. A new phone with the same Telegram account needs nothing. If you switched Telegram accounts, the new link moves your alerts there.
My alerts stopped.
Alerts pause when a Substack payment fails and stop when the paid plan ends. The bot sends you a message either way. Update your card or subscribe again on Substack and they start again on their own. Send /status to see where things stand.
I want to stop alerts but keep my Substack subscription.
Send /stop to the bot. Your Substack subscription isn't affected. To turn alerts back on, fill out the setup form again.
How do I cancel my paid Substack plan?
Cancel on Substack at substack.com/account. Telegram alerts end when the paid plan does.
Still stuck?
Send us a message from the Contact tab and pick the Substack alerts topic. Include the email on your Substack account.